Quality Assurance Systems in Agency Adjudication

Recommendation 2021-10, Quality Assurance Systems in Agency Adjudication  identifies best practices for promoting fairness, accuracy, timeliness, and consistency in agency adjudications through the use of quality assurance systems. It provides guidance to agencies on the selection, role, and institutional placement of quality-assurance personnel. It also identifies specific considerations for the timing of and process for quality-assurance review; outlines different methodologies for identifying and correcting quality issues; and addresses how agencies might use electronic case management, data analytics, and artificial intelligence for quality-assurance purposes.

Citation: Admin. Conf. of the U.S., Recommendation 2021-10, Quality Assurance Systems in Agency Adjudication, 87 Fed. Reg. 1722 (Jan. 12, 2022).

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Implementation Contact

Final Recommendation:

Project Documents

Name Committee Type Date File
Agenda for Committee Meeting 1 (10/26/2021) in Quality Assurance Systems in Agency Adjudication Committee on Adjudication, Committee on Administration and Management Agenda Download Agenda for Committee Meeting 1 (10/26/2021) in Quality Assurance Systems in Agency Adjudication
Agenda for Committee Meeting 3 (11/17/2021) in Quality Assurance Systems in Agency Adjudication Committee on Adjudication, Committee on Administration and Management Agenda Download Agenda for Committee Meeting 3 (11/17/2021) in Quality Assurance Systems in Agency Adjudication
Agenda for Committee Meeting 2 (11/2/2021) in Quality Assurance Systems in Agency Adjudication Committee on Adjudication, Committee on Administration and Management Agenda Download Agenda for Committee Meeting 2 (11/2/2021) in Quality Assurance Systems in Agency Adjudication
RFP for Quality Assurance Systems in Agency Adjudication RFP Download RFP for Quality Assurance Systems in Agency Adjudication
Quality Assurance Systems in Agency Adjudication Committee on Adjudication, Committee on Administration and Management Recommendation Download Quality Assurance Systems in Agency Adjudication
Draft Recommendations for Quality Assurance Systems in Agency Adjudication (11-1-2021) Committee on Adjudication, Committee on Administration and Management Recommendation Download Draft Recommendations for Quality Assurance Systems in Agency Adjudication (11-1-2021)
Quality Assurance Systems in Agency Adjudication Proposed Recommendation for Plenary Session REDLINE Committee on Adjudication, Committee on Administration and Management Recommendation Download Quality Assurance Systems in Agency Adjudication Proposed Recommendation for Plenary Session REDLINE
Quality Assurance Systems in Agency Adjudication Proposed Recommendation for Plenary Session CLEAN Committee on Adjudication, Committee on Administration and Management Recommendation Download Quality Assurance Systems in Agency Adjudication Proposed Recommendation for Plenary Session CLEAN
Quality Assurance Systems in Agency Adjudication (Proposed Recommendation from Committee) Committee on Adjudication, Committee on Administration and Management Recommendation Download Quality Assurance Systems in Agency Adjudication (Proposed Recommendation from Committee)
Draft Recommendations for Quality Assurance Systems in Agency Adjudication (10-25-2021) Committee on Adjudication, Committee on Administration and Management Recommendation Download Draft Recommendations for Quality Assurance Systems in Agency Adjudication (10-25-2021)
Draft Recommendations for Quality Assurance Systems in Agency Adjudication (11-15-2021) Committee on Adjudication, Committee on Administration and Management Recommendation Download Draft Recommendations for Quality Assurance Systems in Agency Adjudication (11-15-2021)
Quality Assurance Systems in Agency Adjudication (Final Report) Committee on Adjudication, Committee on Administration and Management Report Download Quality Assurance Systems in Agency Adjudication (Final Report)
Draft Report on Quality Assurance Systems in Agency Adjudication (10-23-2021) Committee on Adjudication, Committee on Administration and Management Report Download Draft Report on Quality Assurance Systems in Agency Adjudication (10-23-2021)
Draft Report on Quality Assurance Systems in Agency Adjudication (11-15-2021) Committee on Adjudication, Committee on Administration and Management Report Download Draft Report on Quality Assurance Systems in Agency Adjudication (11-15-2021)
Comment From Public Member Russsell Wheeler on Recommendation (11-2-2021) Committee on Adjudication, Committee on Administration and Management Comment Download Comment From Public Member Russsell Wheeler on Recommendation (11-2-2021)
Comment from Special Counsel Jeff Lubbers (11-02-2021) Committee on Adjudication, Committee on Administration and Management Comment Download Comment from Special Counsel Jeff Lubbers (11-02-2021)
Comment from Senior Fellow Jerry Mashaw (10-26-2021) Committee on Adjudication, Committee on Administration and Management Comment Download Comment from Senior Fellow Jerry Mashaw (10-26-2021)
Consultant Comments on Recommendations (10-26-2021) Committee on Adjudication, Committee on Administration and Management Comment Download Consultant Comments on Recommendations (10-26-2021)
Comment from Liaison Representative H. Manuel Alexander (11-17-2021) Committee on Adjudication, Committee on Administration and Management Comment Download Comment from Liaison Representative H. Manuel Alexander (11-17-2021)
Comment from Special Counsel Jeff Lubbers (11-16-2021) Committee on Adjudication, Committee on Administration and Management Comment Download Comment from Special Counsel Jeff Lubbers (11-16-2021)
Comment from Government Member Robert Girouard (11-3-2021) Committee on Adjudication, Committee on Administration and Management Comment Download Comment from Government Member Robert Girouard (11-3-2021)
Comment From Government Member Tristan L. Leavitt on Recommendation (11-2-2021) Committee on Adjudication, Committee on Administration and Management Comment Download Comment From Government Member Tristan L. Leavitt on Recommendation (11-2-2021)
Comment from Liaison Representative H. Alexander Manuel Committee on Adjudication, Committee on Administration and Management Comment Download Comment from Liaison Representative H. Alexander Manuel

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