This project identifies best practices for frontline decision making in the adjudication of benefits, loans, grants, licenses, and other applications in which there is a later opportunity for an evidentiary hearing. Among other topics, it examines the personnel involved in frontline processes; the processes used to develop records and decide cases prior to the hearing stage; the relationship between frontline and hearing-level proceedings, including how evidence obtained and findings made in frontline proceedings may be used at the hearing level; the development and communication of relevant policies; quality assurance and strategies for promoting timeliness; and interactions between frontline components and other agency components, including those responsible for more formal adjudication and policy development.
Contacts:
Staff Counsel
