Organization, Management, and Operation of Agency Adjudication Offices

This project will study how agency adjudication offices are organized and managed and recommend best practices that promote fair, accurate, consistent, efficient, and timely decision making. Among other topics, the project will address the placement of adjudication offices within agency hierarchies; the internal organization and management of adjudication offices; interactions between adjudication offices and other agency components; interactions between adjudication offices and entities outside the agency; the development of procedural rules and business practices governing adjudication offices; and adjudication offices’ access to human, financial, technological, and other resources.